RESPONSIBLE GAMING POLICY

  1. Introduction

At RUFFL, we are committed to promoting responsible gaming. While our platform focuses on skill-based gaming, we recognise the importance of ensuring a safe, fair, and controlled gaming environment for all users. This policy outlines our approach to responsible gaming in compliance with UK laws and regulations.

  1. Our Commitment to Responsible Gaming

We are dedicated to creating a positive and responsible gaming experience by:

  • Encouraging fair play and transparency.
  • Preventing excessive gaming and financial harm.
  • Protecting minors and vulnerable individuals.
  • Providing tools and resources to help users maintain control over their gaming

habits.

  1. Age Restrictions

Our platform is strictly for users aged 18 and above. We employ age verification checks to prevent underage access and take swift action against any breaches of this rule.

  1. Self-Exclusion & Cooling-Off Periods

Users who feel they need a break from gaming can self-exclude from our platform for a set period. We also offer cooling-off periods where users can temporarily suspend their accounts. To activate these features, users can contact our support team at info@ruffl.co.uk

  1. Responsible Gaming Tools

To help users maintain control, we provide:

  • Deposit Limits: Users can set daily, weekly, or monthly deposit limits. This can be managed in your account profile or you can email us via info@ruffl.co.uk if you have any issues. 

 

  1. Recognising Problem Gaming

We encourage users to recognise signs of problem gaming, including:

  • Gaming interfering with work, education, or relationships.
  • Playing with money that should be used for essential expenses.
  • Feeling stressed or anxious about gaming losses.
  • Being unable to reduce or stop gaming.

If you or someone you know is experiencing these signs, we recommend seeking professional support from organisations such as GamCare (www.gamcare.org.uk) and BeGambleAware (www.begambleaware.org)

  1. Protection of Minors

We actively work to prevent minors from accessing our services by implementing age verification measures and advising parents/guardians on how to monitor their children’s internet activity.

  1. Fair Play & Ethical Conduct

We are committed to maintaining a fair gaming environment by:

  • Ensuring games are based on skill rather than chance.
  • Monitoring for fraudulent activity and cheating.
  • Enforcing clear terms and conditions for all users.
  1. Contact & Support

If you need assistance regarding responsible gaming, please contact us at info@ruffl.co.uk. Our support team is available to provide guidance and implement self-exclusion or limit-setting requests.

  1. Policy Updates

We regularly review and update this policy to align with UK regulations and industry best practices.

By using our platform, you acknowledge and agree to this Responsible Gaming Policy. We encourage all users to play responsibly and enjoy their gaming experience in a safe and controlled manner.